Frequently Asked Questions
What is Diatomaceous Earth?
Diatomaceous Earth (DE) is the remains of microscopic single celled plants known as "Phytoplankton" called as diatoms. These plants/diatoms are found in the oceans and lakes and being mined from underwater beds or from ancient dried lake bottom over thousands of years old.
Is Diatomaceous Earth safe?
Yes! DEFG Malaysia only sells Diatomaceous Earth which is food graded and OMRI listed (Organic Materials Review Institute). Our Diatomaceous Earth is unheated, natural-milled amorphous silicon dioxide (non-crystalline) and is mined from fresh water deposit. This type of Diatomaceous Earth is also known as "anti-caking agent".
What type of Diatomaceous Earth are you selling?
DEFG Malaysia only sells Diatomaceous Earth which is food graded and OMRI listed (Organic Materials Review Institute). Our Diatomaceous Earth is unheated, natural-milled amorphous silicon dioxide (non-crystalline) and is mined from fresh water deposit. This type of Diatomaceous Earth is also known as "anti-caking agent".
Facts about DEFG Malaysia products
Listed as Food Grade product
Product made in USA
Natural, organic, non-hazardous and non-toxic mineral mined from fresh water lake source
Safe to human, pets, livestock, and gardening
Does Diatomaceous Earth have an expiry date?
Diatomaceous Earth has an unlimited shelf life as long as you keep it in a dry, cool place.
What are the potential risks?
Diatomaceous Earth is environmentally safe to human and pets however, we do recommend you to wear a mask and gloves during the application process. Diatomaceous Earth may cause eyes, skin and respiratory irritation.
Skin: Exposure to Diatomaceous Earth on your skin can cause dryness. Wash off with water, wear a glove to prevent skin from dryness.
What is Diatomaceous Earth used for?
Diatomaceous Earth (DE) is often use for pest control, pets, farming and gardening and many more. It can be used for many purposes. For more details, please visit our usage guide here.
What is the color of Diatomaceous Earth?
It is recommended to check the color of your Diatomaceous Earth to identify what type of Diatomaceous Earth you have. However, it is not an absolute test. Food Grade quality of Diatomaceous Earth is a white or off-white colored. Avoid using grey, brown, orange, yellow or pink colored Diatomaceous Earth. Besides looking at the color, it is important to the read the product label.
Are there any different grades of Diatomaceous Earth?
In general, there are two types of Diatomaceous Earth:
Diatomaceous Earth with label or description use for pool filter or water filter should only be used for pool or water filter. It should not be used for any other purposes.
Can I mix Diatomaceous Earth with water?
How can I purchase Diatomaceous Earth?
Orders are placed via our website. To purchase, click "SHOP" on top of the menu.
Your order will be taken to have been accepted by us unless we have notified you that we do not accept your order.
Non-acceptance of your orders may be due to any one or more of the following non-exhaustive reasons:
• We are unable to obtain authorization for your payments.
• We have identified error information.
• There is a system or procurement failure.
• You failed to confirm your order with us.
Do you ship your product internationally?
Yes, we do ship internationally. International shipping charges are vary depending on the country and weight of your order.
Can I modify or cancel my order(s)?
If you have noticed an error in your order after placing your order, please email us at email@example.com
Please email us at firstname.lastname@example.org or click HERE to send us a message.
Can I request for refund/return/exchange for my purchase?
All products sold are strictly non-refundable, non-returnable and non-exchangeable.
Products are subject to availability. Once a product has sold out it will be stated out of stock as there may be a delay between the time when your order is placed, and the time when the order and payment is accepted. However, we will always notify you as soon as possible and you will not be charged for the out of stock product.
We will refund to you the original purchase price for your order, provided that if:
• We are unable to provide you the product(s).
If you need any further assistance, please do not hesitate to email us at email@example.com
Do you have a brick and mortar shop?
No, we are fully operate online and we do not have any brick and mortar shop to visit.
How can I contact you?
You may reach us via email at firstname.lastname@example.org or send us a message HERE.
What are the payment methods available?
We accept payment through:
• Cash Deposit (ATM/Counter)
• Online Banking (Funds Transfer, IBG/GIRO)
*No refund for additional balance, kindly pay the exact amount.
Please note that refund is not allowed once payment has been made. Product(s) that has been dispatched or delivered are not returnable and exchangeable.
DELIVERY AND SHIPPING
When will I receive my purchase?
All orders will be processed for shipment on the next working day after payment is confirmed.
We ship all orders within the time agreed unless otherwise noted.
We are not responsible for any loss or damage during shipment.
Tracking numbers will be provided within 24 hours after your order has been shipped/picked up.
Kindly be noted, someone has to be at the correspondent address to receive the parcel delivered by Pos Laju Malaysia. Please note that should there be any delivery failure, the recipient will have to contact Pos Malaysia at 1300-300-300 to make an arrangement to request for a second delivery or collect the parcel at the respective branch.
All unclaimed rejected and unsuccessful deliveries will be returned to us. If you'd like us to resend your parcel, a new shipping fee will be applied. Any uncollected parcels after 30 days will be treated as forfeited, strictly non-refundable and non-returnable.
How can I track my parcel status?
All parcel(s) will be shipped by PosLaju Malaysia.
You can track and trace your parcel(s) HERE with the tracking number provided.