Customer Service

Need assistance? Any questions?

We answer and reply all inquiries as soon as possible.

 

Please allow up to 48 hours (working days) for us to get back to you.

 

If you have not received any reply timely, please do not hesitate to contact us again.

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Copyright © DEFG Malaysia. All rights reserved

Privacy Statement

Privacy policy

DEFG Malaysia takes all reasonable care, in so far as possible, to keep your information confidential and protected, we will not disclose your personal information to the third party but in the absence of negligence on our part we will not be liable for any loss you may suffer if a third party procures unauthorized access to any personal information. 


Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your name and other information, which relates to you in the manner set out in this Privacy Policy. We will only collect information where necessary and if it is relevant to our dealings with you.
 
We will keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.
 
 
Collection of Personal Information
We do not sell, share or trade customer’s personal information collected with third parties.
 
The personal information we collect from you will be used in any and/or all of the following manners:

  • To deliver the products you have purchased from our site.

  • To update you on the delivery of the product and for customer support purposes.

  • To provide you with relevant product information.

  • To process your orders and to provide you with the services and information offered through this site and which you request.

 
Further to this, we will use the information provided to administer your account with us; verify and carry out financial transactions in relation to payments made online; improve the layout and/or content of the pages of this site and to be customised for the users; identify visitors on this site; carry out research on our users’ demographics; send you information we think you may find useful or which you have requested from us, including information about our products and services. The above will only be applicable provided that you have indicated that you have no objections to being contacted for these purposes.
 
We may pass your name and address on to a third party in order to make delivery of the product to you. E.g. Courier Company

Changes to the Privacy Policy
We reserves the right to modify and change the Privacy Statement at any time. Any changes to this policy will be published on this Site.
 

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Diatomaceous Earth Food Grade Malaysia